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Aftersales

yup, me too! There are always going to be issues with a brand new design but the helpfulness and speed with which they are sorted is amazing! well done RS and Jnr especially. (can you please make them a bit less fragile though, have already chipped another bit of gel coat off! ;-) )

07/08/2015 11:34:34
Posts: 0

I would echo your comments. I managed to do some damage to the transom of my Aero (1335) following a capsize and like you I sent some photos to RS. Jnr inspected the boat the next day, acknowledged that the damage shouldn't have happened and arranged for the boat to be collected and repaired (along with tidying up other scratches and knocks). It's disappointing when these incidents happen, but reassuring to know that there's an organisation like RS that understand the importance of customer service. Great service from RS and Jnr in particular!

07/08/2015 11:21:18
Posts: 0

Just felt I had to say what great service I have just had from RS...Picked up 1618 2 weeks ago and when I rigged the boat found the top mast track pinched in 2 places which made hoisting quite hard. I took a couple of photo's and sent them to RS who immediately said it needed replacing. Junior sorted a replacement but the courier couldn't get it on his van but the next day my replacement arrived with one of Pete Vincent's guys well done RS for a great boat and great service !!

16/07/2015 11:37:56
Dave Harris
Posts: 9

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